Privacy Policy
INTRODUCTION
GJO Business Pty Ltd (ABN 25 692 836 230) (“our”, “we, or “us”) are bound by the Australia Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act).
We understand the importance of, and are committed to, protecting your personal information. This Privacy Policy explains how we collect, store, use and disclose your personal information (that is, information or an opinion about you which identifies you or from which you can be reasonably identified), including our obligations and your rights in respect of our dealings with your personal information.
Please read this Privacy Policy as it describes what happens to your personal information that is collected by us about you including via our website at www.herbestlife.org (Website).
By providing personal information to us, you consent to us collecting, storing, using and disclosing your personal information in accordance with this Privacy Policy.
We may change this Privacy Policy from time to time by posting an updated copy on the Website and we encourage you to check the Website regularly to ensure that you are aware of our most current Privacy Policy.
TYPES OF PERSONAL INFORMATION WE COLLECT
The type of personal information we may collect can include (but is not limited to): your name, mailing address, email address, phone numbers, age, date of birth, billing information and any other information provided by you to us via the Website or otherwise required by us or provided by you.
We are unlikely to collect sensitive information about you during the course of providing you services. Sensitive information includes information relating to your racial or ethnic origin, political opinions, religion, professional associations or memberships, philosophical beliefs, sexual orientation or practices, and health information. However, we will only collect sensitive information where you consent and provide us with this information. If you consent, your sensitive information will only be used and disclosed for the purpose of providing you with our services or otherwise in accordance with the Privacy Act.
HOW WE COLLECT PERSONAL INFORMATION
We will collect and hold your personal information in a fair and lawful manner. Where it is reasonably practical to do so, we will collect your personal information directly from you. We may also collect your personal information either directly from you, or from third parties, including where you:
contact us through the Website including by making an account;
provide information to us in connection with our trips, retreats and/or events;
receive goods or services from us;
submit any of our online forms;
communicate with us via email, telephone, SMS, or otherwise; and
interact with the Website or our social media platforms.
USE OF YOUR PERSONAL INFORMATION
As a general rule, we only collect and use personal information for purposes that would be considered relevant and reasonable in the circumstances. We collect, store, use and disclose personal information for the following purposes:
to provide goods, services or information to you;
to operate, maintain and deliver our trips, retreats and/or events;
for record keeping and administrative purposes;
to improve and optimise our service offering and customer experience;
to comply with our legal obligations, resolve disputes or enforce our agreements; and
to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you.
We may disclose personal information to third parties such as: our suppliers; organisations that provide us with technical and support services; contractors, employees, consultants or agents for the purpose of providing goods, services or information to you; and our professional advisors; and where permitted by the Privacy Act. If we disclose information to a third party, we generally require that the third party protect your personal information to the same extent that we do.
We may disclose your personal information to third parties located outside Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with how we deal with it.
PROTECTION OF PERSONAL INFORMATION
We take all reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems.
We further protect personal information by restricting access to personal information to only those who need access to the personal information to do their job.
We will destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law.
DIRECT MARKETING
We may wish to contact you to let you know about new products, services and promotions from us which may be of interest to you. Therefore, we may send you marketing and promotional messages and other information that may be of interest to you for the purpose of direct marketing (in accordance with the Spam Act 2003 (Cth)). In this regard, we may use email, SMS, social media platforms or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link) in the communication or email us using the contact details set out in the ‘Contact Us’ section below.
We will not disclose your personal information to third parties for marketing purposes without your consent.
COOKIES
We may also collect personal information from you when you use or access the Website or our social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. Cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on the Website or other websites you visit. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser. We may use Google Analytics to collect and process data, including when you use third-party websites or apps. To find out more see How Google uses data when you use our partners’ sites or apps.
ACCESSING OR CORRECTING YOUR PERSONAL INFORMATION
If you would like a copy of the personal information which we hold about you or believe that any personal information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, please email us using the contact details set out in the ‘Contact Us’ section below. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why.
If you notify us that any of your personal information is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps to ensure that it is corrected. We are not obliged to correct any of your personal information if we do not agree that it requires correction and we may refuse to do so. If we refuse a correction request, we will provide you with a written notice stating our reasons for refusing.
We will deal with all requests for access to, and correction of, personal information within a reasonable timeframe.
LINKS
The Website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.
CONTACT US
If you want to contact us regarding your personal information or have any questions, concerns or complaints about this Privacy Policy, or how we handle your personal information, please contact us using the details set out below:
Email: events@herbestlife.org
We will respond to you within a reasonable timeframe.
If you are dissatisfied with the handling of any complaint, you may contact the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Telephone: 1300 363 992
Email: enquiries@oaic.gov.au
Our privacy policy was last updated on 7 March 2026.